Privacy Policy

Last updated: May 2026

Hi-Tech Communication ("we", "us", or "our") operates the website hitechcommunication.ca. We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

This policy explains what information we collect, why we collect it, and how we use it.

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1. Information We Collect

We only collect personal information that you voluntarily provide to us through our online forms. This may include:

• Your name
• Email address
• Phone number
• Device model and condition
• Description of a repair issue

We do not collect payment information, government-issued identification, or any sensitive personal data through this website.

2. Why We Collect It

We collect your information solely to respond to your inquiry — whether that's a repair quote request, a phone sale inquiry, or a device sell offer. Specifically:

• Repair requests — to contact you with a quote and arrange a drop-off
• Sell requests — to contact you with an offer for your device

We do not use your information for marketing, advertising, or any purpose beyond responding to your request.

3. How We Store It

Your information is stored securely in a private database hosted on Railway (railway.app), a cloud infrastructure provider based in the United States. Access to this data is restricted to authorized store staff only and is protected by a password-authenticated admin system.

We retain your information only as long as necessary to fulfill the purpose for which it was collected, or as required by law.

4. Who We Share It With

We do not sell, rent, or share your personal information with any third parties. Your information is used exclusively by Hi-Tech Communication staff.

5. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for us to hold your data

To exercise any of these rights, contact us at the information below.

6. Cookies

This website does not use tracking cookies, advertising pixels, or any third-party analytics tools. The only data stored in your browser is a session cookie used to keep admin staff logged in, and local storage preferences for the admin dashboard layout.

7. Contact Us

If you have any questions about this privacy policy or how we handle your data, you can reach us at:

• Hi-Tech Communication
• Whitby Mall, Unit 52
• 1615 Dundas St E, Whitby, ON L1N 2L1
• Phone: (905) 448-0844

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This privacy policy applies to information collected through this website only. It does not apply to information collected in-store.